Guest Information
Helping you plan your stay with us
Booking Information
How to book with us
For the best rates book with us direct - being a small family run business, you can call us on 01603 720000 or email us at info@poolsidelodges.co.uk where you can talk to us, the owners, to help plan your stay.
We can advise on local places to visit & experiences if you wish.
The availability calendars on this website are updated daily.
Booking Information
To secure a booking a deposit is required within 2 days of booking, remaining balance is payable 4 weeks before arrival date. Deposits will range from £75 - £500 depending on dates, duration and how many lodges booked. Payments can be made by cheque or bank transfer. Holding Deposit of £50 charged per lodge may be requested - returned in full if no damage/loss of keys & all left clean/tidy.
Electricity & heating will not be charged if used thoughtfully - linen provided FOC (bed, bath, kitchen).
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The outdoor heated swimming pool is seasonal - open from May to the end of September. The pool is shared between our 3 lodges (max 2 families of 4 and a couple). During the pool open season the pool is open for use from 9:30am to 9.30pm. We do not fix times for each lodge to use the pool, we offer flexibility to all guests to use as when, within the opening times. Hours of use may be extended, but only with prior agreement from the owners.
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Access statement available on request via email or letter.
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We do not accept pets in our lodges or on site.
Arrival & Departure
Check-in is after 4.00pm on the day of arrival. Parking is at the rear of the site next to your accommodation, we will come and personally greet you, get you settled into your lodge and demonstrate how to safely use the hot tubs/swimming pool.
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Check-out is before 10.00am on the day of departure.
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We may be able to offer and early arrival or late check-out, please check on booking - subject to availability & additional charges
What's included in your stay
Bed Linen & Towels
All bed linen is included, this will be sheets, duvets and pillows.
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Towels will be provide for everyday use, but we ask that you bring additional towels for use with the pool/hot tub.
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Those requesting a travel cot will be asked to bring their own linen for the cot.
Complimentary Items
On arrival you will have the following supplied:
Washing up liquid, cloth, tea towel and sponge are provided in all lodges.
Dishwashers are installed in the family lodges and dishwasher tablets are supplied.
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Complementary tea, coffee, sugar, cooking oil, salt & pepper supplied.
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Complmentary toilet roll is provided on arrival, if addition is required guests are to supply their own.
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Electric & Heating
Wi-Fi
There is no extra charge for electricity, but we do ask you respect the environment and use heating and hot water sensibly.
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If you have an electric vehicle we are unable to assist with charging on site. We advise that you use Gridserve which is just over 3 miles from our site - they offer quick charge facilities with refreshments services available.
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During your stay you will have access to Wi-Fi facilities free of charge.
Use of Facilities
Swimming Pool
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Our pool is open from May until the end of September.
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All children and non-swimmers must be supervised in the pool area at all times.
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Non swimmers should always wear appropriate swim aids (you supply).
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No lone swimming at any time.
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Diving is not permitted.
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The pool is a depth of 1.3m with no shallow end.
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Our pool does not have a lifeguard & adults of every accommodation unit are responsible for the safety of everyone in their party.
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Remember pools can be dangerous if care is not taken and rules not followed.
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When the pool is not open (October to May) the pool is covered at ground level and fenced off to prevent access.
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Gates to the pool area can be locked upon request.
Hot Tubs
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Our hot tubs are available all year round and water standards are managed using chlorine and checked on a daily basis.
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All reasonable care must be taken, and all rules/conditions of hire must be obeyed.
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Please note that in order to maintain the best levels of hygiene, your hot tub may have been refilled on the day of your arrival. If this is the case, it may not be fully warm until just after your arrival. (We will always try our best to ensure your hot tub is available as soon as possible).
BBQ
We have a stone charcoal BBQ in the shared garden area which guests are welcome to use. We supply the BBQ implements but you will need to supply your own coals and we request you clean the grill when finished so others can enjoy.
Games Room
Our games room is open all year round and has a range of retro themed games which include a full size air hockey table, multi-games arcade unit with games such as PAC-MAN, Space Invaders, etc, Crazy Frog and Spider Stomper. All games are family friendly.